Camelford
Leisure Centre Terms & Conditions
Please read the following terms and
conditions which you agree to when you sign up to membership
Access to Camelford Leisure Centre
facilities begins on your desired start date (subject to acceptance by us).
You agree to provide a valid email
address, mobile phone, photo and personal details; you will need to update us on any
changes if they occur.
You must be at least 16 years old to
join, unless with prior agreement and consent from parents/carers or taking
part in a junior gym session.
You cannot transfer your membership.
We reserve the right to refuse
membership.
You agree to pay all membership fees and
charges on time and for the minimum period.
Please note: Your first Direct Debit
payment will start from the following month after you joined unless joining
within 10 working days of that month. In this instance the Direct Debit will
commence the following month. Any pro rata fees due up to the start date of the
Direct Debit can be paid by cash, card or cheque.
Membership fees are paid by Direct Debit
on or just after the day stipulated by you for each calendar month, one month
in advance. Any cash memberships will expire on the renewal date and payment
will be required to re-activate, which can be paid by cash, cheque or card.
The Direct Debit monthly membership fee
will be automatically debited which effectively extends your membership by one
month each payment. Payments are non-refundable.
This contract entitles you to use all
facilities related to your membership package at Cemelford Leisure Centre on a
month by month basis at the agreed monthly rate payable and on the dates and
times outlined.
To cancel your membership, please contact
either the Camelford Leisure Centre or Go Cardless LTD. You will
need to give 1 month notice of your decision to cancel in
writing. (2 months’ notice from date of joining).
Membership fees may be increased at our
discretion subject to giving you 30 days written notice by post or email.
If any Direct Debit is returned unpaid
and no cancellation notice has been received you will still be required to pay
that month’s membership and any possible charges related to this. Go Cardless
will then contact you for payment. After this we will assume you have cancelled
your contract. Should you wish to re-join you may be required to pay an
administration fee.
On signing up to Camelford Leisure Centre
you have a cooling off period of 10 days from the day we give you the membership
confirmation letter where you may cancel your membership for any reason. We
will give you a full refund PROVIDED YOU HAVE NOT USED THE FACILITIES related
to your membership package within that 10 day period.
You may cancel your membership if we are
in material and continued breach of contract whereupon we will refund
membership fees already paid in respect of the period from the date of the
final breach.
We will not compensate you if we have
failed to provide our services due to a fault attributable to you, a third
party not connected with providing our services or events which were outside
our control.
We may cancel your membership with
immediate effect if you commit a material breach of this contract (which would
include circumstances where your membership is used by another person) or if in
our reasonable opinion continued membership is likely to be against the
interests of Camelford Leisure Centre e.g. abusive or threatening behaviour,
vandalism, drunkenness, drug abuse or illegal activity.
We reserve the right to cancel/amend the
class format or instructor at any time due to unforeseen circumstances.
We reserve the right to upgrade/change
equipment and change the layout of the gym to make optimum use of space and any
new equipment bought. These changes will be communicated via our website and
social media outlets as soon as it is possible.
To use the facilities you warrant that
you are in good health and capable of training and will abide by your
commitments to us outlined in the Physical Activity Readiness Questionnaire and
Information Sheets. If you have any doubts about your fitness or your
capability to undertake physical exercise we strongly recommend that you take
independent medical advice before undertaking any or continuing to take
exercise. You agree to stop using our facilities and equipment and inform us if
your health changes and seek medical advice.
If your personal or medical details
change you must notify us immediately and complete new paperwork.
You must not use the fitness suite or any
other areas of the Camelford Leisure Centre if you are suffering from any
infection or contagious illness.
We strongly recommend that you
participate in the induction/group induction offered to every member upon
joining before commencing use of our facilities.
It is strictly prohibited to allow your
membership to be used by anyone else. We ask that all user must provide a
profile photo before access to the facilities.
Access is permitted during normal opening
hours which we may at our discretion alter but we will endeavour to give 1
weeks’ notice except where the change is temporary. You are required to observe
our Leisure Centre's closure procedures.
We reserve the right to temporarily
restrict access if in the interests of health and safety.
We reserve the right to temporarily close
the Leisure Centre or certain areas for maintenance, repairs to equipment or
premises, refurbishment, cleaning or local emergencies.
You are responsible for ensuring you
correctly operate or use any facility and/or equipment (including adjusting levels
or settings). You must consult our staff before use if you are in any doubt.
Some areas can be from time to time be unsupervised and we do not accept
liability for any harm or injury to you whilst using these areas or our
facilities or equipment unless caused by our employees, agents, subcontractors
or our negligent act or omission.
You will not abuse the facilities or
equipment and you will pay for any damage to our property where you wilfully or
negligently cause such damage.
Lockers are provided on a first come
first served basis. We strongly recommend you use the lockers provided, they
require a 20p coin that is non-returnable. We do not undertake that the use of
a locker will guarantee that no theft or damage to your property will occur. It
is your responsibility to secure your personal possessions on your person or in
a locker and avoid bringing high value items to the Leisure Centre. Please
ensure you personally have in place suitable and adequate insurance in the
event of any theft or damage to your property at the Leisure Centre. Items left
in lockers or around the leisure centre are entirely at your own risk unless
any loss, damage or theft is caused by the negligence of Camelford Leisure
Centre, its employees, agents or sub-contractors. We reserve the right to open
and search lockers if we believe, on reasonable grounds, that they contain
prohibited items. Lockers will be emptied each night (forcibly if necessary)
and contents stored for a reasonable period appropriate to their value but will
then be deemed abandoned goods and disposed of. We may levy a reasonable
storage and /or disposal fee.
All enquiries or complaints in the first
instance should be sent to us via email to info@camelfordleisurecentre.co.uk or
in writing, further details can be found on www.camelfordleisurecentre.co.uk
Please note that we have the ability to
retain any data that you provide, even if you do not complete your
registration/transaction. Such contact details and data may be used to contact
you to enquire why you did not complete your registration/transaction or to
update you on any new promotions and events.
Due to hygiene importance sweat towels
are compulsory when training with in the fitness suite and Sports hall area.
If booking for classes and you fail to
notify us of your non-attendance more than once in every month, we reserve the
right to place a temporary ban on you booking and attending classes.
Family Membership: A membership for a
single family unit residing at the same address; either 2 adults + up to 3
under 18s or 1 adult + 4 Under 18s.
Concessions: Seniors 60+,
individuals on means tested benefits or working tax credits. Students in full
time education (upon presentation of student membership card, NUS card etc.)
Also available to those referred by their GP upon presentation of a letter or
other evidence (reviewed annually.)
Joint memberships: Membership for two persons residing at the
same address.
17 & Under: A single membership for those under the age of
18 (requires annual review)
All members entitled to vote
at the AGM but only members aged 18 or over will be entitled to stand for
election to the Board of Directors.